FAQS

WHERE DO YOU SHIP?

• Domestic Shipping: We currently ship within the United States only.

• International Shipping: If you’re interested in international delivery, please email us at hello@forevercryssy.com. International shipping will be paid by the customer.

WHAT IS YOUR RETURN POLICY?

RETURNS

RETURNS ARE ONLY VALID IF THEY ARE MADE WITHIN 30 DAYS FROM THE DELIVERY DATE.

If you are not completely satisfied with your purchase, forevercryssy.com is pleased to offer the highest standard of customer service.

We gladly accept returns for forevercryssy.com products within 30 days from delivery date.

GENERAL RETURN POLICY

1. Items must be returned in their original condition and original packaging, including all tags, paperwork, manuals, or accessories.

2. Returned items must be unopened, unused, unaltered, undamaged, and not tried on.

3. To initiate a return, email us at hello@forevercryssy.com with your order number and reason for the return. *If applicable, attach photos for claims regarding defective, damaged, or incorrect items.

4. Returns will be processed within 3-10 business days from the time we receive the package.

Conditions for Non-Eligible Returns

• Items not in the same condition as sent (used, opened, altered, or missing pieces) will not be accepted.

• Clearance, special sale items, and custom orders are final sale and cannot be returned.

• Missing packaging materials or tags will result in rejection or additional charges.

Shipping Costs for Returns

• If the return is due to our error (incorrect or defective items), the return shipping fee will be covered by ForeverCryssy.com.

• For all other returns, the shipping fee will be deducted from your refund or paid by the customer.

• Original shipping costs are non-refundable, except in cases of damage or errors.

Refunds

• Refunds will be credited back to the original payment method after inspection.

• Please allow 1-8 business days for claims to be resolved and 3-5 business days for refunds to appear in your account.

EXCHANGES

Exchanges are only allowed if the company is at fault for sending an incorrect item (wrong color, length, texture, or cap style).

• Email hello@forevercryssy.com within 30 days to request an exchange.

• All items sent in error must be returned unopened and undamaged with original packaging.

• Exchanges will be handled on a case-by-case basis.

Shipping for Exchanges

• Use USPS, FedEx, or UPS with tracking and require a signature for custom wigs or orders.

• ForeverCryssy.com will reimburse shipping fees due to company errors.

Additional Notes

• If a package is returned due to an incorrect address or refusal, the customer will be responsible for re-shipping costs.

• For lost or damaged packages during transit, we will reorder the item after address confirmation.

If you have questions about your return or exchange, contact us at hello@forevercryssy.com, and we’ll respond within 2-3 business days.

WHAT PAYMENT METHODS DO YOU OFFER?

WE ACCEPT
PayPal and the following credit cards: Visa, Master Card, Discover and American Express. All options are safe and secure.

WHEN WILL MY ORDER SHIP?

PREORDERS: Expected to ship up to one month from date of preorder purchase.

STANDARD ORDERS: Processing may take up to 2-3 business days and shipping up to 3-5 days shipping within the United States.

LOST,STOLEN,OR DELAYED PACKAGE?

What Happens if My Package is Lost, Stolen, or Delayed?

Lost or Missing Packages

Once your order has shipped, ForeverCryssy is not responsible for lost or missing packages. If your tracking information shows that your package was delivered but you have not received it, please follow these steps:

1. Check with your neighbors or household members in case they received it by mistake.

2. Contact the shipping carrier (USPS, UPS, or FedEx) to file a missing package claim.

3. If you are unable to locate your package, email us at hello@forevercryssy.com, and we will assist you in contacting the carrier.

🚨 ForeverCryssy does not issue refunds or replacements for lost or stolen packages once marked as ‘Delivered’ by the carrier. We strongly recommend selecting a shipping option with insurance for high-value orders.

Stolen Packages

ForeverCryssy is not responsible for stolen packages. If your tracking number shows the package was delivered, but it was taken from your property:

• File a theft report with your local police department.

• Contact your shipping carrier to file a claim.

• Check with your neighbors, front office (if applicable), or building security.

To prevent theft, we recommend:

✔ Choosing a secure delivery location (work address, P.O. Box alternative, etc.).

✔ Opting for signature-required delivery at checkout.

Shipping Delays

We process and ship orders Monday–Friday (excluding holidays). Once your order is in transit, delays may occur due to:

🚚 Weather conditions

🚚 Carrier disruptions (USPS, UPS, FedEx, etc.)

🚚 Holiday peak seasons

Unfortunately, ForeverCryssy cannot control carrier delays once the package is shipped. If your tracking number has not updated for more than 5 business days, please contact the carrier directly for an update.

• USPS: https://www.usps.com/help/missing-mail.htm

• UPS: https://www.ups.com/us/en/support/file-a-claim.page

• FedEx: https://www.fedex.com/en-us/customer-support/claims.html

HAIR CARE/MAINTENANCE?

CAN I WASH THE HAIR?

Yes, the hair can be gently washed as normal, both on or off of your head.

We recommend using shampoos and conditioner that you would likely use on your natural hair to maintain longevity of the hair. Fabric softeners are often used on synthetic hair to regain softness when reusing synthetic crochet hair.

HOW LONG WILL MY UNIT LAST?

With gentle care, your wigs can last up to a year and possibly more. Proper storage and weekly maintenance is required to extend the lifetime. The original packaging is a great way to store your units.

HOW LONG WILL MY CROCHET HAIR LAST?

With gentle care, your reusable crochet hair can last up to 3 months with proper care, installation, and removal. Weekly maintenance is required to extend the lifetime. The hair durability will vary depending on the techniques used to install the hair, maintenance, and storage.

CAN I APPLY HEAT TO THE CROCHET HAIR? NO! This hair is intended to be worn naturally and is made up of synthetic fibers that will burn the hair and compromise the style (see tutorials to properly relax the curls into a wavy texture using warm water).

CAN I REUSE THE CROCHET & WIGS HAIR? YES! Wash, shampoo, condition, and allow the hair air dry for the best results.

CAN I APPLY HEAT TO MY UNITS/WIGS? YES! We recommend using a little heat as possible to protect the integrity of the wigs/units. Using hair care techniques that follow your natural hair regimen is best when considering human hair weaves and wigs/units.

HOW MANY CROCHET STRANDS ARE NEEDED FOR A FULL INSTALL? 80-120 strands

DO I HAVE TO DIP THE CROCHET HAIR ENDS? NO. Dipping the braids in hot water for 10 seconds can relax the tight island curl into a wave, but it is NOT necessary. WARNING: We do not encourage anyone to use hot water without caution and experience as this can caused burns on the skin and can burn the hair if not used properly. Forevercryssy.com is not responsible for improper use and techniques chosen by the user. Please see a professional.

IS THE CROCHET HAIR HUMAN? NO. It is a hypoallergenic synthetic blend that has been pre-washed and treated to prevent allergic reactions, adds natural shine, and a soft texture to the pre-twisted strands.

DO YOU OFFER OTHER LENGTHS AND COLORS IN THE CROCHE HAIR? We currently offer 24 and 30 inches in length. We selected natural black as the primary color for this collection. Please contact us for other color recommendations. We would love to hear from you.

EVERYTHING
THAT YOU NEED TO KNOW ABOUT WIGS

WHAT IF MY UNIT DOESN'T FIT? ALL UNITS ARE MADE ON AN ADJUSTABLE OR STANDARD DOME CAP. PLEASE BE MINDFUL FOR LARGER OR SMALLER HEAD SIZES THAT THESE CAPS ARE MADE TO FIT THE STANDARD HEAD SIZE (MEDIUM : 21.5-22.5) FOR CUSTOM WIGS, THE HEAD SIZE FOR THE PROPER CAP WILL NEED TO BE INCLUDED IN YOUR ORDER DETAILS.

WHAT IS A WIG? A wig is a head covering made from human hair, animal hair, or synthetic fiber. Hair pieces/tracks are sewn or glued on a cap. Some people wear wigs to disguise baldness; a wig may be used as a less intrusive and less expensive alternative to medical therapies for restoring hair.

WHAT IS A CLOSURE? A closure is almost invisible light lace that cover the top of and direct front of your hairline. Closure can come in many dimensions like: 4x4, 5x5,6,x6, 13x4, 13x6, and so on. The purpose of a lace closure is to provide an invisible undetectable hairline. A 13x6 and 13x4 frontal is a full ear to ear lace closure that allows additional free parting. This is the most natural way to wear wigs as it provides a custom hairline to mimic your natural hairline.

WHAT IS A U-PART WIG? A U-part wig allows for 4-1 inch of space to leave out your natural hair to cover the tracks of the unit. Imagine this unit as a sew in with natural hair left out, except you can take it on and off.

WHAT IS A FLIP-OVER WIG? A flip over wig is most similar to a "half wig". These units are completely sewn or glued to the very front of the cap. This unit does not have a closure, in most cases. While a 4x4 closure can also be worn as a flip over wig, most units require a small about of natural hair left out in the front, sides, or perimeter to achieve a flawless blend and covers the tracks.

WIG COMBS VS THE ELASTIC BAND? DO YOU NEED BOTH? Wig combs provide a secure way to wear wigs, and they sit directly through the hair providing tension to ensure the unit is secure. The elastic band is a stretch material that goes from ear to ear, usually, to hold down units as tight as possible. While this method may not secure the sides of the unit or the back, it allows the closure, whether frontal or 4x4, to sit as flat as possible along the head/hairline. Both methods work well. It becomes preference when determining the need for both, ForeverCryssy prefers both for ultimate security.

ADDITIONAL INFO:
Please read all information and watch additional videos linked in the product description before purchase. Please be 100% confident when ordering as these are a collection of both new and lightly worn units.