FAQS

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WHAT IS YOUR RETURN POLICY?

RETURNS
ALL SALES ARE FINAL DUE TO THE NATURE OF THE PRODUCT & SERVICE 
AS THIS IS A CUSTOM WIG SHOP FOR BOTH NEW AND LIGHTLY USED UNITS.Please read all information and watch additional videos linked in the product description before purchase. Please be 100% confident when ordering. I will be more than happy to answer any questions or concerns you have before purchase on my CONTACT page or at FOREVERCRYSSY@GMAIL.COM.

 

WHAT IF MY UNIT DOESN'T FIT? ALL UNITS ARE MADE ON AN ADJUSTABLE OR STANDARD DOME CAP. PLEASE BE MINDFUL FOR LARGER OR SMALLER HEAD SIZES THAT THESE CAPS ARE MADE TO FIT THE STANDARD HEAD SIZE (MEDIUM : 21.5-22.5) FOR CUSTOM WIGS, THE HEAD SIZE FOR THE PROPER CAP WILL NEED TO BE INCLUDED IN YOUR ORDER DETAILS. 

 

THERE WILL BE NO REFUNDS; EXCHANGES ARE WELCOME GIVEN THAT IT FOLLOWS THE GUIDELINES BELOW.

 

EXCHANGES
EXCHANGES ARE ONLY ALLOWED WHEN THE COMPANY IS AT FAULT OF SENDING AN INCORRECT ITEM.
 "Incorrect items" are described as sending the wrong color, lengths, texture, or cap style (sending a dome cap wig when you ordered an adjustable wig cap unit).  Buyer’s remorse does not apply!  So please be 100% confident before purchasing. WILL BE HANDLED CASE BY CASE.
You are alotted 3 days after receiving your items to contact us with any purchase discrepancies on my behalf (incorrect wig). All items sent in our error must be returned within 5 business days completely unaltered, require a signature, and arrive with the original packaging. NO EXCEPTIONS. Exchanges must be sent USPS PRIORITY MAIL/FEDEX/UPS WITH TRACKING AND REQUIRE SIGNATURE, IF APPLICABLE.  I will gladly reimburse you all shipping and exchange fees due to OUR error. All returns and exchanges are NULL & VOID after 5 BUSINESS days.

WHAT PAYMENT METHODS DO YOU OFFER?

WE ACCEPT
PayPal and the following credit cards: Visa, Master Card, Discover and American Express. All options are safe and secure.

SIZE GUIDE-CAP STYLE?

SMALL | 21-21.5 inch circumference

MEDIUM | 22-22.5 inch circumference

LARGE | 23-24 inch circumference

RECOMMENDED CAP STYLES

 

MESH DOME CAPS(BREATHABLE AND UNABLE TO BE ADJUSTED- TIGHT BAND THAT ALLOWS A SNUG FIT)

SMALL | 21-21.5 inch circumference

MEDIUM | 22-22.5 inch circumference

 

GLUE-LESS LACE CAP/ADJUSTABLE MESH CAP(INCLUDES AN ADJUSTABLE ELASTIC BAND)

SMALL | 21-21.5 inch circumference

MEDIUM | 22-22.5 inch circumference

LARGE | 23-24 inch circumference

ALL UNITS CAN INCLUDE COMBS AND ELASTIC BANDS ADDED IF REQUESTED. 

HAIR CARE- MAINTENANCE?

CAN I WASH MY UNIT? 

Yes, the units are sturdy and can be washed as normal, both on or off of your head. 

We recommend using shampoos that you would likely use on your hair to maintain longevity of the hair. 
 

HOW LONG WILL MY UNIT LAST?

With gentle care, your wigs can last up to a year and possibly more. Proper storage and weekly maintenance is required to extend the lifetime. The original packaging is a great way to store your units. 
 

WHEN WILL MY ORDER BE SHIPPED?

ESTIMATED DATE OF ARRIVAL AND PROCESSING TIME
Orders placed Monday-Friday will begin processing the next business day, excluding holidays, pending availability and payment. All orders placed Saturday and Sunday will begin processing the following business day. We will contact you with a follow-up email if your items are not in stock or if additional identification provided for payment verification. Your billing and shipping address must match. we do NOT ship to P.O BOXES. If there are errors with the address provided, the order will be cancelled and refunded once you have notified me via EMAIL: Forevercryssy@gmail.com. NO address or order changes allowed. 

For Example: If you order on a Tuesday...I should have your unit in the mail Friday/Saturday. For Example: If you order on a Saturday...I should have your unit in the mail Wednesday/Thursday. If i have a light workload, I MAY be able to ship your unit off the next day.
Custom wigs services are ONLY offered when time allows.  

WIG SALES
All units sold during monthly 'Wig Sales' require an extended processing time of 5-7 days.  EXAMPLE: If the wig sale is on a Saturday, we will began processing orders on Monday.  You can expect your tracking number anytime between Tuesday to following Saturday. 

HOW DO I CHECK THE STATUS OF MY ORDER?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

WHAT SHIPPING METHODS DO YOU USE?

 DOMESTIC ORDERS
All orders are shipped USPS Priority mail, Fedex, or UPS.All packages will require a signature confirmation from the purchaser. (Yes, the purchaser.  If you are unavailable at the time of delivery, your package will be held at your local post office/Fedex/or UPS location until retrieved.  
Please make sure your shipping address is correct before checkout.  Forevercyssy is not responsible for any losses during shipment. Please consult the proper delivery agent for further assistance with lost, delayed, stolen, or damaged packages.

INTERNATIONAL ORDERS 
Canada Only ($25)

THE WIG I WANT IS SOLD OUT. WHEN WILL YOU RESTOCK?
Wig Sales/ Flash Sales vary.  They usually begin 12:00pm EST (Atlanta) and are announced in advance on my Instagram page or through newsletter subscription. 

EVERYTHING

YOU NEED TO KNOW ABOUT WIGS

WHAT IS A WIG? A wig is a head covering made from human hair, animal hair, or synthetic fiber. Hair pieces/tracks are sewn or glued on a cap. Some people wear wigs to disguise baldness; a wig may be used as a less intrusive and less expensive alternative to medical therapies for restoring hair.

 

WHAT IS A 4x4 CLOSURE? A 4x4 closure is almost invisible light lace that cover the top of and direct front of your hairline. Closure can come in other dimensions outside of 4x4. The purpose of a lace closure is to provide an invisible undetectable hairline. This type of closure comes a a 3-part(meaning pre-plucked and parted out to achieve 3 parts), free-part(meaning can be freely partly within the 4x4 space and may require some plucking for a wider parting space, if needed), and lastly, a middle part closure is pre-parted and plucked to achieve a middle part. 

WHAT IS A FRONTAL CLOSURE? A frontal is a full ear to ear lace closure that allows free parting. This closure is typically 13x4 inches, but can be up to 13x6 inches. This is the most natural way to wear wigs, as it provides a custom hairline to mimic your natural hairline. 

 

WHAT IS A U-PART WIG? A U-part wig allows for 4-1 inch of space to leave out your natural hair to cover the tracks of the unit. Imagine this unit as a sew in with natural hair left out, except you can take it on and off. 

 

WHAT IS A FLIP-OVER WIG? A flip over wig is most similar to a "half wig". These units are completely sewn or glued to the very front of the cap. This unit does not have a closure, in most cases. While a 4x4 closure can also be worn as a flip over wig, most units require a small about of natural hair left out in the front, sides, or perimeter to achieve a flawless blend and covers the tracks.

 

WIG COMBS VS THE ELASTIC BAND? DO YOU NEED BOTH? Wig combs provide a secure way to wear wigs, and they sit directly through the hair providing tension to ensure the unit is secure. The elastic band is a stretch material that goes from ear to ear, usually, to hold down units as tight as possible. While this method may not secure the sides of the unit or the back, it allows the closure, whether frontal or 4x4, to sit as flat as possible along the head/hairline. Both methods work well. It becomes preference when determining the need for both, ForeverCryssy prefers both for ultimate security. 

ADDITIONAL INFO:
 Please read all information and watch additional videos linked in the product description before purchase. Please be 100% confident when ordering as these are a collection of both new and lightly worn units.

As Your personal information is being used, it is protected and will not be used for anything outside of placing the order and/or for custom orders. 

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